Junior Support Engineer

We are seeking a proactive and motivated Junior Support Engineer to join our team in a global marketplace company. In this role, you will provide technical support to our customers and ensure a seamless user experience on our platform.

Responsibilities:

• Assist customers with technical inquiries and issues via email, chat, and phone.
• Troubleshoot and diagnose problems related to our marketplace platform.
• Collaborate with cross-functional teams to escalate and resolve complex issues.
• Provide timely and effective solutions while maintaining high levels of customer satisfaction.
• Document and track customer interactions and technical issues in our support system.
• Contribute to the development and improvement of support processes and documentation.

Qualifications:

• Bachelor’s degree in Computer Science, Information Technology, or related field.
• Strong problem-solving skills and a customer-oriented mindset.
• Excellent communication skills, both written and verbal.
• Basic understanding of web technologies and troubleshooting techniques.
• Ability to work in a fast-paced environment and manage multiple tasks.
• Familiarity with support ticketing systems is a plus.