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Регистрация: 24.01.2025

Maciej Gwiaździński

Специализация: Sales Operations Administrator
Sales Operations Administrator with experience in Customer Service. Dedicated to providing quality care for ultimate customer satisfaction. Bilingual, hardworking and ready to join my next team.
CRM Wordpress Salesforce Confluence Ecommerce Google Docs NetSuite Shopify Slack Team Lead vicidial Xero Zendesk Администрирование Microsoft Office Обслуживание клиентов
Sales Operations Administrator with experience in Customer Service. Dedicated to providing quality care for ultimate customer satisfaction. Bilingual, hardworking and ready to join my next team.
CRM Wordpress Salesforce Confluence Ecommerce Google Docs NetSuite Shopify Slack Team Lead vicidial Xero Zendesk Администрирование Microsoft Office Обслуживание клиентов

Скиллы

Customer Relationship Management
E-commerce and Order Management
Communication and Collaboration
Customer Support and Helpdesk
Data Analysis and Reporting
Finance and Invoicing
Collaboration
Helpdesk
Reporting
Invoicing

Опыт работы

Sales Operations Administrator
с 11.2024 - По настоящий момент |Yoto
Slack, Shopify, Microsoft Office, NetSuite, Notion, Lightdash
- Managed orders across multiple sales platforms, ensuring timely and accurate order processing - Coordinated with Logistics for shipment information, and ensured product availability and stock accuracy - Processed sales orders from staff, partners, and direct customers
Customer Service Representative
03.2023 - 04.2024 |Swytch Bike
Confluence, Slack, Zendesk, Microsoft Office, Xero, Trustpilot
- Helped customers with using an innovative E-Bike tech product - Created invoices, made individual sales and perfected data collection - Conducted technical troubleshooting in real-time
Lead Agent
02.2022 - 02.2023 |OpsTalent
Salesforce, LiveChat, ViciDial, Microsoft Office, Slack, Google Docs
- Managed a group of Shift Guards - Delivered QA scores and feedback to junior agents - Helped with conducting onboarding meetings on-site
Shift Guard
09.2021 - 02.2022 |OpsTalent
Salesforce, LiveChat, ViciDial, Microsoft Office, Slack, Google Docs
- Supervised the team's work in real time - Provided constructive feedback - Conducted shadowing and coaching sessions, along with procedure trainings
Customer Service Representative
09.2020 - 09.2021 |OpsTalent
Salesforce, LiveChat, ViciDial, Microsoft Office, Slack, Google Docs
- Provided professional individualized customer service through various channels - Collected and reported data - Achieved 99.87% Quality Assurance score
Second Private
08.2018 - 05.2019 |Polish Army
Basic military training
- Studied to become an oficer - Completed basic training, learned practical leadership skills - Trained to survive in critical conditions

Языки

АнглийскийПродвинутыйПольскийРоднойНемецкийСредний