Designed and deployed customized cloud server configurations for new users. Managed Active Directory setup and user onboarding procedures efficiently. Implemented automated deployment processes to streamline setup and reduce time. Conducted rigorous testing to ensure the reliability and performance of cloud environments. Created user documentation and provided technical support during onboarding. Recommended process enhancements for improved efficiency and user experience.

Provided prompt user support via email and phone as primary contact. Managed user inquiries and technical issues efficiently using ticketing systems. Collaborated with teams to resolve complex technical issues promptly. Led smooth onboarding and offboarding processes for new hires. Coordinated with HR and IT for timely user account management. Conducted training sessions for new employees on IT systems. Updated documentation and knowledge base for improved support.