Sole creator of the whole project.

● Managed multiple SaaS applications and maintained strong relationships with software providers. ● Administered the Sostenuto support ticketing system and Jira for agile project tracking. ● Led testing and user acceptance testing (UAT) processes, ensuring high-quality deliverables. ● Documented processes and system architectures using Confluence. ● Managed Fulcrum ERP and integrated identity solutions using Auth0 SSO platform. ● Implemented and supported SSO protocols including SAML, OAuth2, OpenID, and JWT. ● Utilized MS PowerShell and cURL for automation and system administration tasks. ● Created workflow diagrams and system designs with MS Visio.

● Automated data operations using Python with Selenium, XPath, Pandas, and JSON. ● Built and maintained reporting dashboards using Google Looker Studio. ● Set up and configured the "EverGiving" fundraising SaaS application, including dashboard creation. ● Conducted continuous testing and improvement of data quality and system performance. ● Maintained proactive relationships with software providers to resolve issues promptly.

● Provided technical support for SaaS products, troubleshooting and resolving client issues. ● Conducted API testing using Postman, working with JSON and XML data formats. ● Submitted bug fix and enhancement requests, collaborating with development teams. ● Built custom features using JavaScript in PDF documents, and manipulated XSL, CSS, and SVG. ● Authored technical articles and documentation in Confluence. ● Managed support tickets using Salesforce CRM and ticketing system.

● Designed and optimized SQL databases using Navicat, writing complex triggers and stored procedures. ● Utilized regular expressions, PHP, XML, VBscript, VBA, and Windows CLI for automation. ● Implemented robotic process automation using Fortra Automate (RPA). ● Automated data operations and ensured rigorous testing for data quality and integration. ● Generated analytic reports and performed API requests for system integration. ● Developed and enhanced the Donations Management System using HTML5, CSS, and JavaScript. ● Oversaw product management and provided IT support to end users.

● Created a complete check-out software application with integrated stock tracking for retail tills. ● Built the application using the Apache-MySQL-PHP stack with vanilla SQL, PHP, HTML, and JavaScript.

● Analyzed log files of the IBM auditing system to monitor database access. ● Developed Windows CLI scripts to automate and accelerate analysis, significantly improving efficiency over the legacy Excel-based solution.

● Provided technical support for Hospital Information System (HIS), Radiology Information System (RIS), and Picture Archiving and Communication System (PACS). ● Handled integration, troubleshooting, and healthcare IT information exchange protocols. ● Managed user accounts and system access.

Department: “Billing and Rating” + Mediation (CDRs flow handling) ▪ Job Status Checks & Log files Analysis through Shell command pipes, to troubleshoot issues in the framework of scripts

● Designed, set up, and maintained websites using CMS platforms. ● Managed FTP sites with scheduled automatic backups. ● Administered Windows Server 2000 Active Directory, Exchange 2000 Server, IIS, Outlook Web Access, and Terminal Server. ● Set up betting kiosks, LANs, file and printer sharing, and SOHO networking devices (modems, routers, gateways, firewalls, Wi-Fi). ● Administered Linux distributions (Ubuntu, SUSE, CentOS, YellowDog on PowerPC) and Windows environments.

● Delivered lectures on IT topics, covering both theoretical and practical aspects. ● Created tests and assessed student performance, providing constructive feedback.

● Managed user accounts on Windows NT4 Domain Controller. ● Configured and maintained network file and printer sharing, and firewall settings. ● Provided full hardware, software, and network support, resolving all technical issues. ● Set up and maintained computer systems, operating systems, and applications.