Provided outstanding customer service by promptly addressing inquiries and resolving concerns, leading to a measurable increase in customer satisfaction Optimized order management processes to ensure accurate stock availability and seamless operations

Contributed to improving operational efficiency by creating detailed documentation, user guides, and workflows. Utilized data analysis skills, including SQL, to enhance reporting accuracy and support decision-making. Effectively managed incident tracking and resolution within SLA timelines using ticketing systems. Collaborated with cross-functional teams in an agile environment to coordinate project schedules and document requirements.