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Регистрация: 20.06.2025

Nachiket Pathak

Специализация: Product Management & Client Success
Hi! I’m Nachiket — a Product & Client Success Manager with 4 years of experience working across early-stage startups, wearing many hats in product, business, and client success roles. I specialize in helping startups go from 0 to 1, building lean, user-centered systems, shaping roadmaps, and driving execution with agility and intent. Over the years, I’ve worked hands-on in building 5 user-facing core product systems, leading complex feature launches, conducting deep market & competitor research, designing onboarding strategies, and managing end-to-end product lifecycles. I’ve collaborated closely with founders and cross-functional teams to translate vision into strategy, and strategy into measurable success. Whether it’s streamlining internal operations, improving user experience, or increasing engagement and retention, I bring a bias for action and clarity. What sets me apart is that I’ve been on both the business and product side — giving me strong context on how to balance speed, scale, and user needs while aligning with business outcomes. I thrive in fast-moving environments where ownership is fuel, ambiguity is expected, and cross-functional collaboration is key. What I Can Help You With: 1. Product strategy & roadmap design 2. Discovery & user research 3. Requirements gathering & feature scoping 4. MVP validation & release planning 5. Agile product execution 6. Market analysis & positioning 7. Data-informed onboarding & retention strategies 8. Project ownership & stakeholder coordination 9. Client experience & Operations Support 10. Post-Delivery Initiatives Since I am back from a significant break in my career, I’m currently focusing only on product management projects where I can meaningfully contribute to early-stage or emerging product journeys — where ownership is wide and learning is deep. (My greatest challenge right now: How can I become a great product leader in the next 3 years after transitioning late into product and going through a major career pause?) One final thing: Even though I’m based in India, I’ve always worked with global teams and I can easily adapt to any time zones and async workflows. So, if you're looking for someone who can think across strategy and execution, care deeply about users, collaborate well across functions, and support you with full commitment — let's connect.
Hi! I’m Nachiket — a Product & Client Success Manager with 4 years of experience working across early-stage startups, wearing many hats in product, business, and client success roles. I specialize in helping startups go from 0 to 1, building lean, user-centered systems, shaping roadmaps, and driving execution with agility and intent. Over the years, I’ve worked hands-on in building 5 user-facing core product systems, leading complex feature launches, conducting deep market & competitor research, designing onboarding strategies, and managing end-to-end product lifecycles. I’ve collaborated closely with founders and cross-functional teams to translate vision into strategy, and strategy into measurable success. Whether it’s streamlining internal operations, improving user experience, or increasing engagement and retention, I bring a bias for action and clarity. What sets me apart is that I’ve been on both the business and product side — giving me strong context on how to balance speed, scale, and user needs while aligning with business outcomes. I thrive in fast-moving environments where ownership is fuel, ambiguity is expected, and cross-functional collaboration is key. What I Can Help You With: 1. Product strategy & roadmap design 2. Discovery & user research 3. Requirements gathering & feature scoping 4. MVP validation & release planning 5. Agile product execution 6. Market analysis & positioning 7. Data-informed onboarding & retention strategies 8. Project ownership & stakeholder coordination 9. Client experience & Operations Support 10. Post-Delivery Initiatives Since I am back from a significant break in my career, I’m currently focusing only on product management projects where I can meaningfully contribute to early-stage or emerging product journeys — where ownership is wide and learning is deep. (My greatest challenge right now: How can I become a great product leader in the next 3 years after transitioning late into product and going through a major career pause?) One final thing: Even though I’m based in India, I’ve always worked with global teams and I can easily adapt to any time zones and async workflows. So, if you're looking for someone who can think across strategy and execution, care deeply about users, collaborate well across functions, and support you with full commitment — let's connect.

Портфолио

Academy App UX Redesign – Onboarding to Explore Flow (Runner-Up, CPM Product Competition)

This project was part of a product redesign challenge during my Certified Product Manager (CPM) course, where we reimagined the user onboarding flow leading to the “Explore” page of an educational app. I applied a full Design Thinking process — starting with empathy research through persona mapping and pain point discovery, followed by ideation workshops to shape a rough journey. I then designed a structured user flow and wireframes to enhance usability and engagement. Our work was selected as runner-up for effectively aligning business goals with user needs in a simplified, accessible experience.

Khoj – Digital Growth Strategy for Indian Search Engine (Hackathon Winner)

As part of a hackathon competition, I developed a full-funnel digital marketing and GTM strategy for Khoj, an Indian search engine targeting mobile users in Tier 1, 2, and 3 cities. The project focused on contextual content delivery based on user behavior and search patterns. I led the design of a phased roadmap covering positioning, RTM strategy, channel-level North Star Metrics, sales enablement, and stakeholder plans. A key highlight was our budget-linked growth forecast aiming to increase market share by 2%. The judges appreciated our sharp GTM narrative and practical execution plans.

Fora Desktop App – Product Strategy & MVP Planning (Assignment Project)

As part of an assignment for a product role at Fora, I developed a comprehensive 4-step product strategy for launching their desktop app. I began by identifying user needs using JTBD thinking, mapped these to validated outcomes through competitor and market research, and then proposed a lean MVP roadmap focused on user value. I also scoped Year 1 business goals including revenue targets, acquisition strategy, and operational risks. The project emphasized structured product thinking, prioritization, and end-to-end ownership of product discovery through to business planning.

Applying ‘Zone to Win’ for Startup Growth (Learning as well as Job Assignment Initiative)

As part of a recent self-initiated learning project and as an opportunity to woo the founders, I applied Geoffrey Moore’s Zone to Win framework to Blindmate, a friend-endorsed dating app. The goal was to identify where Blindmate should focus next by mapping core business efforts across four essential zones — performance, productivity, incubation, and transformation. I analyzed current initiatives, surfaced new opportunity areas, designed focused solutions, and grouped them by impact and horizon. This approach helps align the team around near-term growth, medium-term innovation, and future disruption, all without spreading too thin.

Скиллы

Product Design
Product Management
Product development
Product Owner
Product Strategy Development
Operations Manager
Support
Project Management
UX Design
Design
Business Analysis

Опыт работы

Business Owner & Operator
12.2023 - 12.2024 |Local Hostel Service on Family Land
Excel, Google Sheets, WhatsApp Business, Manual Ops Systems
I launched and operated a local hostel business from scratch, overseeing daily operations and customer satisfaction. It was a great hands-on crash course in running and growing a service-based venture. I was in charge of everything: operations, guest experience, vendor management, and budgeting.I built operational processes from the ground up and created repeatable service flows. This helped me gain entrepreneurial exposure across business execution, and growth.
Associate Product Manager Trainee
01.2023 - 06.2023 |ValueMatrix.ai II Talent Recruitment SaaS Platform
DevRev, Figma, SQL, MongoDB, Typeform, Miro
This was my formal entry into product management and it was deep, fast-paced learning. For this Talent Recruitment SaaS platform, I designed and managed the development of 5 core digital product systems. One of the impactful one was — an Automated Interview-As-A-Service system based on Skills identification of candidate and interviewer, and surge algorithm. This system improved hiring ops and reduced business opeartion cost by 40%. Now alongside these duties, I also helped draft the roadmap based on market and user analysis. I collaborated on feature scoping, sprint planning, and backlog grooming with cross-functional teams.I documented product flows and worked closely with engineering and QA to refine requirements. This role gave me an opportunity to be close to strategy while still getting my hands dirty in the day-to-day. I got the confidence to operate in ambiguity by efficiently balancing user needs, technical feasibility, and business value.
Client Product Success Consultant
11.2021 - 05.2022 |HumanEdge – Corporate Wellness SaaS
Thinkific, Typeform, Excel, Notion, Google Analytics, Figma, WhatsApp, LinkedIn Social Channels
This role gave me a front-row seat to how product, client success, and growth can deeply intertwine. I led multiple strategic initiatives aimed at improving onboarding, engagement, and user satisfaction. One of my key contributions was launching a Learning Management System, which boosted user acquisition by 25% in just one quarter. I also designed and implemented onboarding flows that drove a 70% conversion rate. Working closely with clients, I ran regular feedback loops to ensure product and user goals stayed aligned. I acted as the go-between for internal teams and enterprise clients, translating needs into actionables.Another proud moment was leading community efforts that resulted in a consistent 65% monthly engagement rate. This experience taught me how to think holistically, not just about service outcome, but about full user journeys.
Product Sales & Client Success Specialist
10.2020 - 09.2021 |StoneSoup Studios – Video Animation & Ideation
Trello, Apollo, TeamWork, HubSpot, Email Templates
I wore many hats here, from understanding client needs to refining how we positioned our offerings. I ran inbound and outbound discovery calls & emails and created tailored outreach strategies, leading to a 5% bump in conversions. Used insights from previous clients to reframe value propositions and pitch more effectively. Client feedback was central, so I set up feedback loops that helped us continuously improve. Our team saw a 30% increase in repeat projects, largely due to a personalized client success approach. Also, a big part of my job was identifying blockers early and solving them before they escalated. I often worked with production teams to make sure deliverables hit the mark. Looking back, this role taught me how to build trust and advocate for users under pressure.
Client Product Success Associate
09.2018 - 06.2020 |Advids.co - Video Animation & Ideation
Email, Google Docs, Manual Workflow Sheets, Skype, InVision
This was my foundational role where I delivered 180+ creative projects while keeping churn under 3%.I built a client review process that secured over 80 5-star Google reviews and drove long-term loyalty. Every project had unique needs, so I learned to document fast and adapt even faster. I worked alongside founders to define client workflows and optimize delivery. A core part of the job was tracking performance metrics like project velocity and CSAT. My communication had to be top-notch — from scope clarification to delivery handoffs. It was my first experience balancing scale with personalization, and it left a lasting impression. This role taught me how to be detail-oriented without losing sight of the bigger product goal.

Образование

Bachelor of Commerce and Trade (Бакалавр)
2015 - 2018
Amravati University

Языки

АнглийскийСвободно владею