Monitor and resolve complex network and computer issues via ConnectWise and IT Glue. This is an MSP with over 500 clients world-wide. SUMMARY: The System Engineer is responsible for the delivery of high-quality IT technical professional services to our clientele. These services may include consulting, on-site or remote troubleshooting, and support for clients with various network technologies, installation and integration, migration services. The Systems Engineer must demonstrate superior proficiency in the performance of these services. Dedication to quality and customer satisfaction are critical success factors for this position. Customer Satisfaction through the delivery of world class Support Services. Optimizing productivity while assigned to customer tickets or projects. Ability to prioritize work through ticket and project status. Problem-solving and resolution of network issues and escalating where appropriate. Ticket Quality Control and Ticket Management. Customer Service including phone, video, and email communication. Outstanding capabilities to troubleshoot and correct Server, PC, Desktop, VM, Client/Server issues. Strong broad-based knowledge of VM, hardware, Operating systems, patching, backup, security protocols, basic understanding of Network protocols, and Remote Management tools. Ability to communicate effectively and professionally with all customer contacts. Ability to provide clear written communication for ticket/project updates. Clear written communication to maintain organization and control over all information related to customer tickets and assignments. Strong background with ticketing systems and tracking work. 2+ years in a customer facing role, MSP preferred. 2+ years working with SaaS products. Intune, ConnectWise, Automate or N-Able experience. Virtualization technology certified a plus. (Azure, VM Ware and AWS) Experience with MSP tools like IT Glue