● Managing high inbound calls from the customer owning HP premium Laptops. ● Providing Resolutions to the customers having technical issues with the HP Laptops. ● Able to resolve more than 200 customer technical issues. ● Followed up with customers after resolving their queries or providing technical assistance. ● Identified customer issues and resolved them in a timely manner. ● Reported any technical issues that could not be resolved directly to higher level staff members. ● Analyzed data from various sources such as logs and reports for troubleshooting purposes.