● Led customer success strategies for global clients in AI-based image recognition technology, enhancing loyalty and retention. ● Managed high-profile projects using project management methodologies and tools like Jira and Monday, ensuring on-time delivery and customer satisfaction. ● Assisted in developing strategic roadmaps, aligning project goals with customer objectives and business priorities. ● Collaborated with cross-functional teams to deliver data-driven improvements and enhance customer experience. ● Monitored key performance metrics, addressed challenges proactively, and ensured project success.

● Managed customer onboarding processes, ensuring seamless integration and maximizing satisfaction. ● Identified customer pain points and implemented tailored solutions to improve overall experience and loyalty. ● Acted as the primary point of contact for high-value accounts, fostering long-term partnerships and ensuring exceptional service.

● Resolved customer inquiries and technical issues through support tickets, maintaining high satisfaction rates. ● Updated internal databases with insights from customer interactions, improving response accuracy and efficiency.

● Exceeded sales and service targets through effective team leadership and customer engagement. ● Trained store staff on new products and promotions, enhancing team performance.

● Identified and onboarded new customers through tailored proposals, increasing sales revenue. ● Maintained customer records in Salesforce, enabling targeted sales strategies.

● Resolved customer inquiries and provided technical assistance, ensuring high satisfaction.

● Developed advertising strategies to increase client engagement and sales performance.