As an International Sales Specialist at Bookimed, I was responsible for engaging with international patients and promoting medical treatments abroad. My role involved providing personalized support to patients, from the initial inquiry to treatment selection, ensuring they had the necessary information and guidance throughout the process. I regularly conducted follow-up calls to ensure patient satisfaction and address any questions or concerns. I managed patient data within the CRM system, where I tracked interactions, communicated updates, and ensured accurate records. Additionally, I played a key role in optimizing the patient experience by offering detailed information about treatment options, guiding them through the decision-making process, and helping them feel confident in their choices. In this role, I was also responsible for coordinating with different departments to ensure a smooth patient journey and effectively communicated with healthcare providers to match the right treatments with the right patients.