● Directed daily operations for a team of 7+ crew members, achieving a 15% boost in efficiency during highvolume hours. ● Led resource allocation, shift planning, and workflow optimization to ensure seamless service delivery. ● Designed and implemented onboarding programs for 10+ new hires, accelerating ramp-up time and performance. ● Leveraged Trello and custom trackers to delegate tasks and monitor progress, driving continuous improvement.

● Processed over 100 monthly payment vouchers, enhancing financial workflow efficiency and cutting reconciliation errors by 3%. ● Produced detailed financial reports, tracked budgets, and ensured audit readiness, boosting documentation accuracy by 75%. ● Partnered with departments to redesign accounting workflows, expediting approval processes and reducing turnaround time.