● Evaluated AI model outputs against real-world business rules, corporate requirements, and logical consistency standards. ● Applied psychological research methods to assess tone, user intent, and response quality, translating findings into clear, actionable feedback. ● Detected and documented model failures, hallucinations, and cognitive biases, contributing to process and product improvement.

● Basin Harbor (VT, 2024) – Events & Hospitality Specialist: Coordinated event logistics, guest seating, and banquet functions, managing multiple stakeholders under time pressure. ● Denali Cabins (AK, 2023) – Front Desk Agent: Processed reservations and payments and resolved guest complaints via property management software, ensuring accuracy and service consistency. ● Morey's Piers (NJ, 2025) – Ride Operator: Enforced safety compliance and maintained guest satisfaction while operating equipment in a high-volume, customer-facing environment.

● Managed end-to-end client consultations, scheduling, and communication, building trust and repeat business through consistent quality and professionalism.