The key moment in my career was working in the company “WeFix Appliance”. My key responsibilities were working with American clients directly. ● I have been registering customer requests in the CRM system/HelpDesk and Jira. ● I checked the work in the CRM/HelpDesk and Jira system and resolved conflict issues. ● I also dealt with the logistical side of the issue.

As for experience in support work, I’ve spent 2 months in the company “Yandex” and I have knowledge about the ticket system. ● After starting the work, there were tickets that needed to be solved in 2 minutes, if they were not complicated. ● If there were difficult cases, we marked them as “tasks” so that the supervisor could help with solving these problems, or I did not have access to solve this problem. ● The logic of tasks changed every day. ● There was a chat where you could read all the changes. There was a huge volume of information. ● If you do not follow the manual, then quality control could punish you. I had high quality and I earned achievement "Good quality of responses".