Passionate Technical Support Engineer with a strong foundation in frontend development and a deep understanding of troubleshooting, integration, and customer success. With 5+ years of experience at a leading fintech company, I transitioned from Technical Support Engineer to Frontend Engineer, gaining a unique perspective on both product development and customer needs. Skilled in diagnosing complex technical issues, collaborating with engineering teams, and providing top-tier support that enhances product adoption and user satisfaction. Experienced in API integrations, debugging, technical documentation, and stakeholder communication, ensuring seamless experiences for both technical and non-technical users. Recently completed the Google IT Support Professional Certificate to further strengthen my expertise in system administration, networking, and customer support best practices. Now seeking to leverage my problem-solving abilities and technical acumen in a dynamic, customer-facing role—Technical Support Engineer, Product Support Engineer, or Integration Support Engineer—at a multinational company. Open to opportunities where I can bridge the gap between technology and customer success, ensuring businesses maximize the value of their products. Let’s connect!