Troubleshooting of platform

● Solving tickets of various complexities, analyzing system errors, infrastructure or emergency situations that may impact customer processes. ● Validations of corrections or modications, analyzing the steps and details related to the documentation, scope and rules of the system, carrying out simulations in the test base, updating the client's system to the version of the executed correction. ● To monitor interfaces (exchange of information between dierent systems) and system capacity. ● Constant contact with customers, holding punctual meetings.