Lead Account Manager for UK and ROW Markets | Hybrid | Factorial | 06/2023 - 09-2025 Leading employer for SMB to Enterprise clients with our HR software Boost overall client success and product satisfaction of all enterprise clients between 150-2500 seats Improve onboarding experience through product training and tech assistance, resulting in higher engagement Analyzing client challenges - providing tailored technological and customer faced solutions and troubleshooting Understanding and negotiating pricing structures, cost implications and tracking client engagement Maintained a retention rate of 85% via effective cross-sell and up-sell strategies

Managed a creative photography business from concept through to final delivery, working across commercial, fashion, portrait, event and fine-art projects. Responsible for creative direction, concept development, styling, shoot production, photography, lighting, high-end retouching, colour grading and final post-production, as well as client communication, project planning, timelines and delivery. Collaborated with models, stylists, makeup artists, designers and other creative teams, while managing multiple projects from initial brief through to completion.

● Provide admin support to Directors and manage sponsor engagements, including schedules, communications, and data entry. ● Help foster the organisation's community reach through photography and social channels. ● Provide photography services for all partnerships at fundraiser events, such as Dashpay.

● Act as liaison between clients and the Amazon ecosystem to provide strategic planning, shipping, and troubleshooting. ● Drive advertisement engagement and sales by introducing high-quality graphics and video content. ● Increase sales and product usage by approximately 15% by applying different brand strategies. ● Perform administrative work, data entry, and monthly reporting.