1. Business Process Automation: ● Designed and implemented business processes to automate interdepartmental workflows, from receiving applications to service activation, reducing data loss during responsibility transfers. ● Integrated projects into Bitrix24, enabling the company to track client base growth statistics more accurately. 2. "Planup" Project: ● Developed a CRM system for field employees integrated with Bitrix24, featuring automatic request distribution by zones. ● This project eliminated licensing costs of up to $5,000 per year. 3. Telegram Bot for Application Creation: ● Built a bot for freelance agents, enabling them to create tickets in Bitrix24 and register new accounts in Hydra. ● Simplified the user registration process in the Hydra billing system, allowing immediate tracking of new users. 4. "Localpay" Project: ● Developed the backend for a local payment system integrated with Hydra, saving 1.5% on every transaction. ● Automated payment tracking for field employees and provided administration capabilities through a web platform. 5. Zabbix Notification System: ● Created a Django-based system to integrate Zabbix notifications into Bitrix24. ● Utilized Zabbix API and Bitrix24 to enable instant incident response and news updates for all employees. 6. Chatbot: ● Developed a chatbot for automating customer support using the ChatGPT API and Aiogram. ● Reduced operator workload, operational costs, and improved customer satisfaction.