— Customer Success Specialist and Sales Support Specialist with over 7 years of experience in customer service, sales, and administrative support, I have consistently demonstrated exceptional problem-solving abilities and a proactive approach to business challenges. — As the first point of contact for clients, I have successfully handled complex inquiries, onboarded first-time clients on how to use company products, and maintained a 99% client satisfaction rate by addressing concerns effectively. — I have managed 50+ client accounts remotely, making over 300+ daily calls, and achieved a 30% increase in cross-selling and upselling revenue through tailored solutions and strategic recommendations. — Leveraging advanced cloud computing skills, I utilized tools like AWS, Google Cloud, and Microsoft Azure to streamline operations and optimize service delivery. My expertise in collaboration tools such as Slack, Zoom, and Microsoft Teams, combined with project management platforms like Asana, Trello, and Monday com, has enabled me to coordinate cross-functional teams effectively and ensure the timely delivery of projects. — By optimizing workflows and leveraging tools like Salesforce, HubSpot, and Apollo, I reduced response times by 25% and improved customer retention by 40%. — My ability to troubleshoot and resolve technical issues, paired with coding expertise in Python and SQL, has significantly enhanced the end-user experience and enabled data-driven decision-making. — I excel in creating seamless onboarding experiences, ensuring clients fully understand and maximize the benefits of our products. — My proactive approach, technical expertise, and commitment to operational excellence make me an invaluable asset to any organization. — I excel at remote work, demonstrated by successfully closing over $1M in deals annually and achieving a 35% increase in average deal size while collaborating with global teams. As a proactive problem-solver and adaptable professional, I am committed to exceeding targets and fostering lasting client relationships. — I am confident my technical expertise and customer-first approach will make me an invaluable asset to your team, helping drive growth and improve customer satisfaction. Core Skills & Achievements: — Customer Relationship Management: Optimized client interactions using Salesforce and HubSpot, improving retention by 30%. — Email & Ticket Management: Reduced email response times by 25%, ensuring priority inquiries were resolved promptly. — Sales & Lead Generation: Secured $750K+ in new revenue by creating streamlined SOPs and enhancing follow-up processes. — Technical Proficiency: Automated workflows, reducing manual tasks by 20%, and improving team collaboration with Asana and Slack. — Client Education: Simplified product education for clients, leading to a 35% increase in engagement. — Analytical Thinking: Used Power BI and Tableau for trend analysis, improving decision-making and customer satisfaction. — Adaptability to Remote Work: Achieved consistent results while managing a 40-hour workweek across different time zones. — Managing Actionable Tickets: Resolved actionable tickets with a 30% faster turnaround by collaborating across departments, ensuring client issues were addressed promptly and accurately.