● Focused on the implementation of selection methods for accessing customer profiles, leveraging the Angular framework to enhance efficiency and user experience by filtering out 20+ redundant database entries. ● Oversaw both frontend and backend operations for the Credit Card and Loans platform, employing Angular framework, TypeScript. ● Contributed to updating the credit card frontend by migrating to a newer version of the tech stack and aligning components with updated UI standards for improved consistency and performance.

● Integrated a live chat widget onto the various front-end platforms to provide customers with a 24/7 support option. ● Developed using agile methodologies and utilised Git CLI to ensure continuous integration was satisfied, and used Jira, and Confluence for coworker collaboration and organization. ● Implemented into the front end using Angular and Typescript.

● Provided expert customer support for resolving manifest and bond issues, ensuring accurate and timely documentation to streamline cross-border shipping operations. ● Guided customers through proprietary software functionality, delivering personalised training and troubleshooting to enhance user experience and satisfaction.