● Designing and executing manual and automated test cases (Cypress + JavaScript). ● Developing test plans, bug reports, and regression testing for key features. ● Integrating QA practices into Agile workflows to reduce post-release issues. ● Knowledge of Chrome Dev Tools / Postman. ● Using Confluence to manage documentation and support team alignment.

● Maintained product documentation and tested features during UAT, preventing 80% of potential bugs. ● Reduced average customer waiting time by 15% by implementing Live-Chat Bot. ● Created user stories and defined acceptance criteria together with the PM and development team.

● Conducted user research and interviewed 20+ people, uncovering key pain points, solution opportunities and creating user stories. ● Increased closed deals conversion rate by 18% collaborating with cross-functional teams to design, develop, and improve customer reports. ● Automated repetitive tasks with Zapier, reducing manual work by 25%. ● Assisted in product KPIs and participated in roadmap planning.