● Designed and conducted by working with HRD in-house programmes such as compensation and benefits plans, corporate events, seminars, team building which improved the atmosphere and interactions between colleagues in the company.

● Managed, systematized, and structured the process of conducting the immigration case, managing the work of case masters and writers, which improved the speed of case completion by 20%.

● Developed and systematized, using my experience in the immigration field, documents for tracking the case, which allowed identifying problems in cases earlier and overcoming them 10% more effectively. ● In collaboration with HRD, initiated the split of responsibilities (required based on the structure of the cases and the specifics of the field), which improved the quality of work on cases and reduced the number of missed deadlines. ● Solved problems that arose in the process of conducting the immigration case by communicating with clients, PR companies and Lawer Departments, which reduced the case lifetime by 10%.

● Negotiated with clients and worked with their feedback by managing requests and resolving their issues that increased customer satisfaction level by 28%. ● Developed instructional materials and training sessions by working with the Sales Department that improved customer adoption of new products by 14%. ● Solved problems that arose in the process of conducting the immigration case (including visa interview scheduling, organization of the medical exam, preparation of the immigration petitions and forms) by communicating with Strategy and Law Departments which reduced the case lifetime by 15%.

● Identified potential issues, expectations, needs, and goals in customer service by generating new customer surveys and special offers for clients that improve the customer experience by 20%.