— Cybersecurity Engineer with a master’s degree in Cybersecurity, and Technical Support Associate with 3 years of experience in IT systems and troubleshooting. — Skilled in diagnosing software and hardware issues, providing excellent customer service, and collaborating with teams to resolve complex technical challenges. — Adept at using system monitoring tools and managing network security to support business IT infrastructure effectively. Certifications: — SY0-701: CompTIA Security+. — CCNA Routing and Switching: Routing and Switching Essentials. — Network Security and Firewall training.