● Managed customer service calls, troubleshooting internet connectivity issues, and providing solutions for client inquiries and complaints.

● Responsible for verifying customer documentation, assessing data accuracy, and ensuring compliance with company standards. Key achievements: ● Data Integrity: Enhanced customer verification protocols to reduce errors and increase data reliability. ● Analytical Insights: Provided data-driven insights that supported customer service improvements and compliance adherence.

● Managed critical data center operations to ensure smooth functionality of IT infrastructure. ● Responsibilities included system diagnostics, equipment maintenance, and troubleshooting to support uninterrupted service. Key achievements: ● Optimization: Implemented improved monitoring solutions, enhancing system uptime and reliability. ● Collaboration: Coordinated with cross-functional teams to resolve network issues and streamline operations.