A sports and gaming brand providing betting services across various sports, with a strong presence in the UK, Spain, and Italy. • Assisted customers by addressing inquiries and providing prompt solutions to ensure satisfaction. • Trained and mentored new team members, ensuring they had the knowledge and skills to excel in their roles. • Played a key role in resolving complex industry-related issues, enhancing operational efficiency. • Processed customer bets and provided ongoing support for any related queries. • Demonstrated proper use of betting terminals, guiding customers through the process for a seamless experience. • Built and nurtured strong customer relationships, consistently delivering high-quality service. • Advocated for responsible gambling practices and promoted a safe betting environment.