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Регистрация: 06.05.2025

Gorkem Gunalp

Специализация: Customer Support
— Experienced sales and CRM professional with over 8 years' experience in delivering customer satisfaction and maximising revenue growth. — Skilled in ERP integration and team leadership.
— Experienced sales and CRM professional with over 8 years' experience in delivering customer satisfaction and maximising revenue growth. — Skilled in ERP integration and team leadership.

Скиллы

Jira
SQL
Java
Salesforce
HubSpot
Confluence
Miroboard

Опыт работы

Assembly Specialist
12.2019 - 07.2024 |ProGlove Gmbh
Jira, SQL, Java
● Decreased defect rates to less than 1% by implementing rigorous quality control procedures, enhancing customer satisfaction and confidence. ● Simplified inventory management, cutting product misplacement by 80% in six months. ● Created and rolled out onboarding documentation, enabling new employees to be integrated into production workflows 30% faster. ● Worked with the sales team to enhance Salesforce by cleaning over 1,500 records, refining data quality, and making reporting 20% more efficient. ● Improved assembly line throughput by 15% within a month by effective workforce deployment and capacity planning. ● Improved on-time delivery by 10% in three months by matching assembly regulations to customers' needs.
Sales and Customer Relations Manager
06.2017 - 03.2019 |B2bstore
B2b software
Improved customer satisfaction by 40% through streamlined issue resolution processes and detailed tracking of customer inquiries. • Boosted sales performance by 20% using CRM data for personalized client strategies and effective ERP integration. • Reduced client onboarding time by 25% through automated CRM processes. • Spearheaded pre-sale management strategies, resulting in a 30% increase in client engagement and demo success rates. • Increased revenue by 35% by introducing enhanced CRM analytics features and tools.
Customer Relations Manager
01.2016 - 05.2017 |EPR Digital
CRM
● Increased client retention by 25% by using CRM insights to direct specific communications and engagement strategies. ● Identified possible market opportunities, resulting in a 30% rise in cross-selling activities in merely six months. ● Standardized CRM procedures to enhance the accuracy of data and client interaction speed by 20%.

Образование

Public Relations (Бакалавр)
Trakya University
Financial Mathematics
Istanbul Bilgi University

Языки

ТурецкийРоднойАнглийскийПродвинутыйНемецкийБазовый