Administrator CRM

Company specializing in the development of innovative educational systems and platforms. Due to team expansion, we are looking for a responsible and motivated specialist for the position of Technical Support Administrator.

Responsibilities:

• Providing initial technical support to system users (students, teachers, administrators)
• Receiving and processing requests via ticketing system and phone calls
• Diagnosing and resolving simple technical issues
• Consulting on system usage and training materials
• Collaborating with the development team on more complex bugs and errors
• Maintaining documentation of requests and solutions

Requirements:

• Higher education in Information Technology, Computer Science, or related disciplines (confirmed by diploma)
• Completion of relevant courses or certifications in IT support (e.g., CompTIA A+, Microsoft Fundamentals, ITIL Foundation, or similar) — must have supporting documents
• Good theoretical knowledge in computer systems, networks, Windows operating systems, and basic software principles
• Desire to develop in IT support and automation of educational platforms
• Responsibility, communication skills, attention to detail
• Willingness to learn new systems and tools