Junior Customer Experience Advocate – Entry-Level CX Support

A fast-growing, U.S.-based technology group builds SaaS platforms used by global retailers, banks, and media brands. The Customer Experience (CX) unit merges data analytics, automation, and human empathy to secure 95 %+ satisfaction across millions of interactions.

What You’ll Do  

– Champion customer needs through phone, chat, and email, conveying complex information in plain English.  

– Investigate and resolve Tier-1 complaints within SLA, escalating edge cases with concise incident notes.  

– Document every interaction in Zendesk and Salesforce, ensuring data accuracy for downstream analytics.  

– Gather qualitative feedback, detect recurring pain points, and submit pattern reports to the Product squad.  

– Track satisfaction metrics (CSAT, NPS) and flag downward trends.  

– Collaborate with Engineering, QA, and Marketing to close the loop on bugs, billing questions, and feature requests.  

– Learn and pilot cutting-edge CX tools—AI chatbots, sentiment analysis dashboards, knowledge-base builders.  

– Contribute to continuous improvement workshops, sharing frontline insights that shape roadmap priorities.

Hard Skills We Seek  

– Bachelor’s degree in Information Systems, Business, or related field.  

– 0-2 years in customer service, tech support, or help desk—internships count.  

– Familiarity with ticketing systems (Zendesk, Freshdesk, ServiceNow) and CRM platforms.  

– Basic SQL or spreadsheet skills to slice customer data.  

– Clear, concise written English (grammar score ≥ 90 Grammarly).  

– Typing 45+ WPM with high accuracy.

Soft Skills That Set You Apart  

– Active listening and diplomacy when emotions run high.  

– Analytical mindset—you back recommendations with data.  

– Adaptability in a fast-moving Agile culture.  

– Team collaboration across time zones, cultures, and functions.  

– Attention to detail; you never skip mandatory fields.  

– Growth mindset—you seek feedback and act on it.

Why This Role Accelerates Your Career  

You’ll gain full-cycle CX exposure—support, analytics, and product influence—within a 24/7 cloud organization. You also build a portfolio of improvements, certifications, and cross-functional projects that position you for rapid promotion to CX Analyst or Team Lead.

How We Work  

Remote-first across the continental U.S. with optional co-working stipends. Shifts rotate to cover core customer windows yet respect work-life balance. You’ll receive enterprise-grade equipment, continuous training credits, and mentorship from seasoned CX professionals.

Ready to turn customers into fans while sharpening your tech stack? Apply today to start advocating, analyzing, and innovating from day one.